However, I do not have any of the specified wall sockets available. However, I do not have any of the specified wall sockets available. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. 1 and not usb 2. Multiple broadband wall sockets Virgin Media Internet Service. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023 What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. 1. unnecessarily. I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Everything is converted to specialised triple screened coaxial cable. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Back a step. I recently purchased my first home and have been taking a look at the VM cabling to the property. Networking and WiFi. You may need to use the spanner provided. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Just make sure you definately don't need it, or won't be needing it again. The first wall socket is in the lounge and that's where the Virgin Media hub is too. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. . easy install. How about using a 10m RJ11 to RJ11 telephone cable. - 5201249I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Get the Hub ready by connecting the wires. It is actually a VM box but a very old one, even though it was still in use just over a month ago. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Get the Hub ready by connecting the wires. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. Solved: Previously, I had BT connection so I need a wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayRe: Red banded cable doesn't fit into the wall socket 3 weeks ago thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its freeI changed over to Sky several months ago now and am currently decorating my sitting room. Step 3: Plug in your Virgin Media Hub on the go-live date. Plug the cables into the Hub. I don't have a virgin media wall socket and this is stressing me out. Thin-Wall 6-Point Impact Sockets. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday There were many cable companies that originally built the networks in the early 1990s. The first option is to put the cable into another wall socket. Get the Hub ready by connecting the wires. If however the socket itself has been removed you will need assistance. Hi TRY, Thanks for updating your thread! I am really glad the security engineer managed to get this sorted for you without any issues I am also glad the redecorating went well too! If you need any further help, you know where we are. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the. I just got Virgin Media kit and read all information carefully and checked - 5200805on a domestic hub you look at the values thus. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. The second socket is in the study and I need a wired connection here. 1. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. 1920 "virgin media" 3D Models. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. on 01-06-2023 19:26. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. . You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. There’s even no BT wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Some of the cables hanging out the wall were cut off after the house improvements. 19 minutes ago. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. The other is marked TV, & this is used for TV & Broadband. 11 April at 1:01PM in Broadband & internet access. If you don't have the cabling then call the pre-installs team on 0800 052 1734. 29/07/15 - 16:50 #1. Browse Virgin Media Virgin Media Community. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. unnecessarily. All. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayPerfectly safe to remove it. • Using your TV remote push the Input, AV or Source button. As mentioned by Tudor, we can move this for you at a one-time charge of £25, which gets applied to your next bill. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. The metal box in photo 3 looks like a likely contender. Connect the Hub’s power cable with the blue tab. 2. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. The Openreach sockets do not work for Virgin Media. However the wall. Only thing is how old is the Pc without a network card, since if its older it might be only usb 1. The "two cables" sound very like a Sky dish install. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. Security matters. Get the Hub ready by connecting the wires. on 14-09-2022 12:00. When your number transfers, your BT socket will go dead. However, there is no Virgin Media Wall socket in my house. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. on 22-10-2022 20:58. 3 weeks ago. Account - Cable. I've also got an old NTL phone socket so. However, I do not have any of the specified wall sockets available. If digging / drilling / new external & internal cables are required the. The NTL cable termination box is outside. Ranj11 Posts: 7 Forumite. Some install their own poles too. Tudor. • Scroll to the HDMI port you connected the cable to. Often poor building work, or poor decorating, can see old VM connections and wall boxes covered over in splodges of paint or plaster. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Hello VLNeedham. 1. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The house has the brown external junction box fitted to the front of the property on the. We do not have an internal VM box to plug the round ended cable into. submit. Let me know how you get on! Kind regards, SerenaIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No outside box - cable through the wall to inside box - very old 20 years ago. May 29, 2007. 0 Kudos. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. So I can't do anything about price hikes. Or if the other end of the white cable is in a more useful. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. You can also check for a loose cable as not all properties have a socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Explain what needs to be done and book an engineer visit. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. on 30-12-2022 13:33. It may just be a cable rather than an internal wall box. Tried looking but can't see a way to book an engineer for this? Thanks. My VM Router is is my office adjacent to hall. 23/04/17 - 06:45 #6. Very Insightful Person Options. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. When I proceeded to set up my Hub 3 I quickly realised that. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Don’t plug the power cable into a plug socket yet. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONNo virgin media wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, rather than the cabling then entering. com and book a technician. So yes, following many takeovers, this is now your Virgin Media connection. plugging the router cable into the reason for slower speeds as theres no way of me plugging the cable directly into the virgin media wall socket. It also protects the network from 240 volts being fed to it by faulty TVs in your home. . I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 22/11/12 - 11:50 #6. Jan 14, 2022. RedTomato said: I removed my Virgin cable about a month ago. (I did this video to help/guide new engineer as I did not find any for my self when I started. Or the virgin cable that comes into ur property at the moment pull out and take it all the way back to the front of the house where the virgin box is on the external wall then run the cable straight up the wall drill through the wall. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Flashing red is normally telephony fault or no signal. 09. on 23-10-2022 13:36. Dave. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. - Ideally, I would like to install a permanent wall socket that could accept the above signals and run the cables to an "out of sight" location, at which either Sky or Virgin could be connected to the socket. . Back a step. #2. The Motorola models include a built-in passthrough mode for attached devices and a line filter, saving you from buying both additional splitters and the line filter for your primary service line. . Reply. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Thanks for posting, welcome both to the community and also Virgin Media. Following the installation and verification of its functionality, you can browse the web or. Apologies for any cabling issues. Location. You can also identify a split socket looking at the side. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. 1. The cable could be hidden within, or behind, furniture. I have broadband kit arriving on the 29th Dec, but no Virgin socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The other is marked TV, & this is used for TV & Broadband. Pop the power cable into a nearby plug socket, and turn it on. Went outside and there appears to be nothing on the other side (maybe removed). I would get virgin to do it. Upstairs, there's another socket, which I wish to use as I now have our home work setup in this room. Virgin Media. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. Or should i use my old screw end cable with no supressor on it to connect to the old cabling coming in to the house that has the ASH-GISX101-VM01 supressor on it? Background: I had an engineer install virgin media broadband (M350) in the loft years ago and he never installed a wall box for some reason just ran a cable and terminated with a. There are 10 types of people: those. Your number will transfer to the Virgin socket. I'm looking to replace an old wall socket in my new house. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Past occupiers of your property may have removed the cable and sometimes they. Feb 22, 2022. There is an access panel in the ceiling for pipes and cables. It does not seem feasible or plausible to bury a Virgin Media. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router. Plug the cables into the Hub. We’ve exactly the same problem: no virgin media wall socket, but only the very old TV socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. There is a long wire and plastic boxes. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket. The wall box may be branded with the logos of an old cable TV company (not VM). I unscrewed it and there is a male isolator inside the box. 4. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Chatter and natter. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. One of them was Telewest. . Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Stay safe online. 5 Adapter. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Getting Connected with Virgin Media is easy when you have a wall socket. The top “capped” one is marked FM & has been disused since cable went digital. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Kath_F. Options. Absolutely not. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Speedon 01-06-2022 21:59. Wall Socket. Phone Line Dead But Internet Still Works Or Drops Out Noisy Ly. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Trouble shooter. Second, you'll likely need a manned installation for your VM services. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You'll have to cut the cable and seal the hole up. We would like to show you a description here but the site won’t allow us. Old telewest box in QuickStart, set up and connections Friday; Old Virgin Media box and poor signal. No outside box - cable through the wall to inside box - very old 20 years ago. See where this Helpful Answer was posted. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. But I don’t see anything like that apart from satellite dish cable outside the window. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Some while ago I had Virgin Media installed. Follow these simple installation steps for your Virgin Media home phone set up. Any help please?Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Happy to pay the money for it, if it could be arranged please. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Removed before I moved in. if not a technician will install one. The cable on the right looks like is for a Freeview TV antenna. The phone has been plugged into a wall socket and was working fine for years. Internet. Account - Cable. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I am having a room change and update so now will have a wall socket a lot closer to the virgin wall outlet than before, reducing the cable needed…We're here to help. 2. The internal box should be oblong, square one are for phone. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Business, Economics, and Finance. Tudor. That's definitely not a normal Cable TV outlet as they are surface mounted in a sloped box with the connections at the bottom pointing down (not out). I recently purchased my first home and have been taking a look at the VM cabling to the property. The top “capped” one is marked FM & has been disused since cable went digital. All the wall sockets I can see are for BT. See if you can get connected. Tudor. Locate where the VM master socket is in the home (example master socket as per RHS picture at message #3 below)Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. Awful first impressions of Virgin Media. 0 Kudos. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Plug into the Hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. #12. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. But I have actually managed to get through to the technical team over chat. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. 899; 57; 138; Eeeps. VM will usually only supply a Quickstart to a property that had VM previously. A wall box may be branded with the logos of an old cable TV company (not VM). I tried to plug in the new Hub but there is no Virgin Media wall socket for me to attach it to. Explain what needs to be done and book an engineer visit. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Please help. Customer since 1993. Re: I need a Virgin Media Wall Socket. My VM Router is is my office adjacent to hall. How deep should Virgin Media cables be? 1 to 6 inches. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. cable from wall. on 30-09-2022 14:24. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. They will charge £99 for a relocation. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. The wall socket is - 5109379. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so virginmedia. Well-informed 444 Views Message 4. Standard Member. I have the most. Old Virgin Media box and poor signal. Looks like the pin has come out from an old termination cap. Past occupiers of your property may have removed. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. I have signed up as a new user for Virgin Fibre. Sometimes there is no wall box, just a trailing cable. * These are the steps in which you need to learn in order for you. Delivery 7 days a week. u just run a long cable from the box inside to whatever room u want. Fibre Broadband. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Forum TeamWe would like to show you a description here but the site won’t allow us. I don't longer work there. Re: No virgin media wall socket. @tiger_1310 wrote: Having a mare with Virgin Media. See where this Helpful Answer was posted. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Can you arrange an engineer to help me out on this step? novirginmediawallsocket Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. 0 which means the speed will be rather limited (i. 150 from a. If it’s damaged or not working correctly, it could be causing your internet issues. How can I speak to someone about getting one installed. Preparing for Landline changeover to fibre. -a power cable for the hub's adapter. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. Connect the Hub’s power cable with the blue tab. All I am aware of terminate the fibre inside your house though. Sometimes there is no wall box, just a trailing cable. Browse Virgin Media Virgin Media Community. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. • Scroll to the HDMI port you connected the cable to. I ordered a broadband only package because it said I could self install the kit. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I’ve tried calling but the people I’m connected to keep hanging up. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. The wall box may be branded with the logos of an old cable TV company (not VM). I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Plug the cables into the Hub. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. TV, FM and DAB combinations available. Broadband. Connect the Hub’s power cable with the blue tab. There are a few solutions if you have an Ethernet cable that doesn’t fit into the socket. Reply. Raised Rounded Profile. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. All the cabling is the property of Virgin Media and must not be touched. Even sitting in the room above the router, the WiFi was dreadful. Joining in Options. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. 1. Summary of Contents for Virgin Media Virgin TV V6. #12. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Step 3 - Label the box – a letter came with the. Tuning in. ) The hub will be in here too. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayBefore I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. We would like to show you a description here but the site won’t allow us. It varies between the altnets. on 23-12-2022 10:31. . This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. No idea what that entails/ how long and how. Can anyone advise on this issue, or I think that should be set up by an engineer. Installation: Wall socket issue. Virgin Media Quickstart set up. The wall box may be branded with the logos of an old cable TV company (not VM). I have tried to contact vm but I don’t have a landline number so they w. . Security matters. #4. Hello, We recently moved into a house which has this box connected to the router.